Privacy Policy

Effective Date: 10 June 2026

What is the purpose of our Privacy Policy?

Nown SAS, which operates the nown.co website, places great importance on the protection and confidentiality of your personal data, which we view as a mark of our commitment to integrity and trust.

As such, our Privacy Policy clearly demonstrates our commitment to ensuring that Nown SAS complies with applicable data protection regulations, and more specifically, with the General Data Protection Regulation (“GDPR”).

In particular, our Privacy Policy aims to inform you about how and why we process your personal data in connection with the services we provide to you.

Who is our Privacy Policy intended for?

Our Privacy Policy applies to you, regardless of your place of residence, provided you are at least 18 years old, whether you are a customer, a job applicant at Nown SAS, or a visitor to the nown.co website.

If you are under the legal age specified above, you are not authorized to use our services without the prior and explicit consent of one of your parents or the holder of parental authority, which must be sent to us via email at privacy@nown.co.

If you believe we hold personal data about your children without your consent, please contact us at the dedicated address listed above.

Why do we process your personal data, and on what legal basis?

We process your personal data primarily for the following reasons:

• to browse our website, use our services, and so that we can respond to your requests (e.g., requests for information, complaints, etc.) on the basis of our Terms of Use and our legitimate interest in providing you with the best possible service.
• to keep you informed of our latest offers and events via email, based on our legitimate interest in retaining our customers and attracting new potential customers.
• to keep you informed of our latest offers and events by phone, based on our legitimate interest in retaining our customers and prospecting for new potential customers.
• Manage billing and any outstanding payments, based on our legitimate interest in receiving payment for the services we provide and in accordance with our Terms and Conditions.
• Follow us and comment on our social media posts based on our legitimate interest in maintaining a dedicated social media page.
• apply for a position at Nown SAS based on the discussions we have with you during the recruitment process and our legitimate interest in recruiting and selecting candidates.
• Record conversations we have with you during our sales prospecting calls, based on your prior consent and our legitimate interest in proving the performance of a contract and training our staff.
• Send satisfaction surveys based on our legitimate interest in improving our services.

How did we obtain your personal data?

Your data is collected directly from you when you are a customer of our services or a “simple” visitor to our website nown.co, and we commit to processing your data only for the reasons described above.

For professionals only, it is also possible that your personal data may be processed indirectly in the context of trade shows or social media (e.g., LinkedIn).

However, when you voluntarily post content on the pages we manage on social media, you acknowledge that you are fully responsible for any personal information you may share, regardless of the nature or source of the information provided.

What personal data do we process and for how long?

We have summarized below the categories of personal data and their respective retention periods:

• For individuals, personal identification data (e.g., last name, first name) and contact information (e.g., email address) are retained for the duration of the service provision, plus the applicable statutory limitation periods, which are generally 5 years.
• For professionals, personal identification data (e.g., last name, first name, job title, company, department, etc.) and contact information (e.g., email address and work phone number, etc.) are retained for the entire duration of the service provision, plus the applicable statutory limitation periods, which are generally 5 years.
• For individuals, economic and financial data (e.g., bank account number, verification code, etc.) are retained for the period necessary to complete the transaction and manage billing and payments, plus the applicable statutory limitation periods, which are generally 5 to 10 years.
• For businesses, when there is confusion between your business name and your personal name (e.g., sole proprietor, microbusiness, etc.), economic and financial data (e.g., bank account number, verification code, etc.) is retained for the duration necessary to complete the transaction and manage billing and payments, plus the applicable statutory limitation periods, which are generally 5 to 10 years.
• Phone number used in connection with our telephone sales prospecting campaigns is retained for a maximum of 3 years from the last contact we had with you.
• Email addresses used in our email-based sales prospecting campaigns are retained for a maximum of 3 years from the date of our last contact with you.
• Data provided in your resume and cover letter is retained for the duration of the recruitment process and then for 2 years from the date of your application.
• Connection data (e.g., logs, IP address, etc.) is retained for a period of 1 year.
• Cookies are generally retained for a maximum of 13 months.
• Voice recordings of telephone conversations are retained for a maximum of 6 months, with the exception of calls used to substantiate the conclusion of a contract, which are retained in such cases for the statutory limitation periods, which are generally 5 years.

Upon expiration of the applicable retention periods, the deletion of your personal data is irreversible, and we will no longer be able to provide it to you after this period. At most, we may only retain anonymous data for statistical purposes.

Please also note that in the event of a dispute, we are required to retain all personal data concerning you for the entire duration of the case, even after the expiration of the retention periods described above.

What rights do you have to control the use of your personal data?

Applicable data protection regulations grant you specific rights that you may exercise at any time and free of charge to control how we use your data.

• The right to access and obtain a copy of your personal data, provided that such a request does not conflict with trade secrets, confidentiality, or the secrecy of correspondence.
• Right to rectify personal data that is inaccurate, outdated, or incomplete.
• Right to object to the processing of your personal data for marketing purposes, as well as to processing based on our legitimate interest, unless legitimate and compelling reasons justify such processing and override your interests, rights, and freedoms.
• For consumers only, the right to register for free on the Bloctel do-not-call list at www.bloctel.gouv.fr.
• Right to request the erasure (“right to be forgotten”) of your personal data that is not essential to the proper functioning of our services.
• Right to restrict the processing of your personal data, which allows you to document the use of your data in the event of a dispute regarding the legitimacy of such processing.
• Right to data portability, which allows you to retrieve a portion of your personal data in order to easily store or transfer it from one information system to another.
• Right to provide instructions regarding the disposition of your data in the event of your death, either directly by you, through a trusted third party, or through a beneficiary.

For a request to be considered, it must be submitted directly by you or your representative to privacy@nown.co.

Requests cannot be made by anyone other than you or your representative. We may therefore ask you to provide proof of identity if there is any doubt regarding the identity of the requester, as well as proof of representation.

We will respond to your request as soon as possible, with a maximum response time of one month from receipt, unless the request is technically complex or we receive a large number of requests at the same time. In such cases, the response time may be up to three months.

Please note that we may refuse to respond to any excessive or unfounded request, particularly if it is repetitive in nature.

Who has access to your personal data?

Your personal data is processed by our teams and our technical service providers for the sole purpose of operating our service.

Please note that we thoroughly vet all our technical service providers before hiring them to ensure they strictly comply with applicable data protection regulations.

FURTHERMORE, WE GUARANTEE THAT WE NEVER TRANSFER OR SELL YOUR DATA TO THIRD PARTIES OR BUSINESS PARTNERS.

Can your personal data be transferred outside the European Union?

The personal data processed by our website nown.co is hosted exclusively on servers located within the European Union.

Furthermore, we do our utmost to use only technical tools whose servers are also located within the European Union. If this is not the case, we ensure that they implement the appropriate safeguards required to guarantee the confidentiality and protection of your personal data.

How do we protect your personal data?

We implement all necessary technical and organizational measures to ensure the security of your personal data on a daily basis and, in particular, to prevent any risk of destruction, loss, alteration, or disclosure.

Do we use cookies when you browse our website?

We guarantee that we do not use any advertising or statistical cookies in the operation of our website.

We use only technical cookies necessary for the proper functioning of our website, which we recommend you do not disable and which do not require a cookie banner.

However, if you still wish to object to their use, you can adjust your browser settings by following these instructions: Chrome, Microsoft Edge, Safari, Firefox, and Opera.

Who can you contact for more information about the use of your personal data?

To best ensure the protection and integrity of your data, we have officially appointed an independent Data Protection Officer (“DPO”) with our supervisory authority.

You may contact our DPO at any time, free of charge, at privacy@nown.co to obtain more information or details on how we process your data.

How can you contact the CNIL?

You may contact the “Commission nationale de l’informatique et des libertés” (CNIL) at any time using the following contact information: CNIL Complaints Department, 3 place de Fontenoy – TSA 80751, 75334 Paris Cedex 07, or by phone at 01.53.73.22.22.

Can the Privacy Policy be modified?

We may modify our Privacy Policy at any time to adapt it to new legal requirements as well as to new data processing activities we may implement in the future.