A handwritten note, a line from a booking, messages, a remark, a staff note and a ticked box type themselves in and are drawn into one small light, which opens into the Nown mark around one line: tree nut allergy, quiet room, anniversary. Each detail then travels to the team that needs it: the allergy to the kitchen, the quiet room to housekeeping, the anniversary to the concierge, and the arrival to the front office. The mark settles and stays.
Nown Control
Every team, ready for every guest.
Nown Control puts what matters about each guest in front of the people who can act on it.
See what matters about each guest, without digging through notes.
The kitchen sees the allergy, housekeeping the room, the concierge the occasion.
The profile grows over time, so the next welcome starts where the last one left off.
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Understand your guests, before they arrive.
What needs attention, where each detail came from, and what Nown suggests, side by side.
What matters most, first.
Preferences are organised by importance, so allergies and special occasions rise to the top and nothing critical is missed.
Every detail, sourced.
What the guest asked for, what staff noticed and what was inferred are kept apart. The guest’s own word comes first, and staff can correct the rest.
Suggestions, clearly marked.
Nown’s suggestions always sit apart from what the guest and staff have shared, so the team can tell them apart and decide what to act on.
The hotel side of Nown. See it in action.
Book a call and we’ll walk you through it live, then give you access to explore it yourself.